Transportation

Senior Transport provides transportation to participants, 60 years of age and over, as well as individuals 18 years of age and over with a disability, living in Sangamon County. Vehicles are wheelchair accessible. Policies are provided to participants with information regarding priorities and daily scheduling of appointments.

Transportation is provided to rural county participants on a weekly basis, and encompasses the entire Sangamon County area.

Service for the greater Springfield area is offered Monday through Friday from 7:30 am – 4:30 pm. Reservations are required.

There is a suggested donation of $2.50 per one way ride for individuals 60 years of age and over, and a required fee of $2.50 for individuals under the age of 60 with a disability.

Winter Weather Statement:
Any weather related closures, cancellations, or schedule changes will be announced on the following channels:
WICS News Channel 20
WAND News Channel 17
WCIA News Channel 3
WTAX 1240 AM
WFMB 104.5 FM
WMAY 970 AM

Information will also be posted on the Senior Services of Central Illinois Facebook and Instagram pages, and if we have your contact information, you will receive a voice and/or text message.

How do I get a ride from Senior Transport?
Please contact Senior Transport at (217) 528-4035, ext. 128.
Provide your name, address, and telephone number.
Provide the date and time of the appointment you are needing transport for.
Provide the address of the location you need transport to and/or from.
Let us know of any accommodations you will need.
If the scheduler is assisting another client, the call will go to voicemail. Calls are recorded and returned in the order in which they are received. If you do not receive a return call within 24 hours, please call a second time.

Pick-Ups:
Generally pickups are scheduled 30 minutes prior to your appointment. Drivers will arrive to pick you up at the designated time. Due to unpredictable weather, travel time, and traffic, drivers may be 15 minutes early or 15 minutes late.

Riders must be able to access the vans on their own, or with little assistance. If you require assistance (carry a bag, a hand to steady you, etc.), you must have made accommodations at the time you scheduled your pick-up. Drivers can come to the door to provide assistance, but may not cross the threshold.

Return Pick-Ups:
When you are finished with your appointment, you will call Senior Services of Central Illinois at (217) 528-4035. If you receive the voicemail, you must hang up and call back until you are able to speak with a person.

When you speak to the receptionist:
Provide your name and the address you are currently at.
Any additional information the driver will need in order to make contact with you.
Ask for an estimate of how long you will need to wait for a driver.
Be sure to keep an eye out for your Senior Transport Driver!

Program funding partially provided by Area Agency on Aging for Lincolnland, Illinois Department on Aging and United Way of Central Illinois.